Confidentiality
At Clubdesjouets, we attach paramount importance to the protection of your personal data and that of your children. This policy aims to inform you transparently about the collection, use, and protection of personal data on our site clubdesjouets.com, in accordance with the General Data Protection Regulation (GDPR) and current French legislation.
1. Data Controller
The data controller for data collected on clubdesjouets.com is:
Business Name: ClubdesJouets
Address: 15 rue Voullié, 75015 Paris, France
Phone: +590 690 62 90 25
Email: aide@clubdesjouets.com
Website: https://clubdesjouets.com
2. Data Collected
When you browse and make purchases on our site, we may collect the following data:
Identification and contact data:
- Name and surname
- Email address
- Phone number
- Shipping and billing address
Transaction data:
- Order history
- Payment information (processed securely via our payment providers — we never store your full bank details)
Browsing data:
- IP address
- Browser type and device used
- Pages visited and duration of visit
- Data collected via cookies (see dedicated section)
3. Children's Data Protection
Clubdesjouets is a toy sales website for children. As such, we take special precautions:
- Our site is intended for adults making purchases for children. We do not knowingly collect personal data from children under 16 years of age.
- If you are a parent or legal guardian and discover that your child has provided us with personal data without your consent, please contact us immediately at aide@clubdesjouets.com so that we can delete it.
- No marketing or advertising content is directly aimed at minors.
4. Purposes of Processing
Your personal data is used for the following purposes:
- Processing and tracking your orders: managing purchases, shipping, invoicing, and after-sales service.
- Customer communication: sending order confirmations, shipping updates, and responding to your requests.
- Improving our service: analyzing browsing to optimize the user experience on our site.
- Marketing (with your consent): sending newsletters, promotions, and special offers if you have consented.
- Fulfilling our legal obligations: retaining accounting and tax data in accordance with the law.
5. Legal Basis for Processing
We process your data on the following legal bases:
- Performance of a contract: for processing your orders.
- Consent: for sending marketing communications and using non-essential cookies.
- Legal obligation: for retaining accounting data.
- Legitimate interest: for improving our services and the security of our site.
6. Data Retention Period
| TYPE OF DATA | RETENTION PERIOD |
|---|---|
| Customer account data | 3 years after last activity |
| Order data | 10 years (legal accounting obligation) |
| Marketing data | Until you withdraw your consent |
| Browsing cookies | Maximum 13 months |
7. Data Sharing
Your personal data is never sold to third parties. It may only be shared with:
- Our logistics providers for shipping your orders.
- Our secure payment providers for processing transactions.
- Our analytics tools (e.g., Google Analytics) for improving our site.
- Competent authorities if required by law.
All our providers are subject to strict confidentiality obligations and may only use your data for the purposes for which it was transmitted to them.
8. Cookie Policy
What is a cookie?
A cookie is a small text file placed on your device when you visit our site. It allows us to recognize your browser and remember certain information to improve your experience.
Types of cookies used
Strictly necessary cookies (no consent required) These cookies are essential for the proper functioning of the site. They notably allow us to maintain your active session, retain your shopping cart, and ensure the security of your browsing.
Performance and analytics cookies (consent required) These cookies help us understand how visitors use our site (most viewed pages, visit duration, errors encountered) to continuously improve our offering.
Personalization cookies (consent required) These cookies remember your preferences (language, region, browsing history) to personalize your experience on clubdesjouets.com.
Marketing cookies (consent required) These cookies allow us to display relevant advertisements based on your interests. They may be placed by our advertising partners.
Managing your cookies
When you first visit clubdesjouets.com, a cookie management banner will be presented to you. You can change your preferences at any time by going to the cookie settings available at the bottom of the site page.
You can also manage or disable cookies directly from your browser settings:
- Google Chrome: Settings > Privacy and security > Cookies
- Mozilla Firefox: Settings > Privacy & Security
- Safari: Preferences > Privacy
- Microsoft Edge: Settings > Cookies and site permissions
⚠️ Disabling certain cookies may affect the proper functioning of the site and the quality of your shopping experience.
9. Your Rights
In accordance with the GDPR, you have the following rights regarding your personal data:
- Right of access: obtain a copy of your personal data that we hold.
- Right of rectification: correct inaccurate or incomplete data.
- Right to erasure: request the deletion of your data in cases provided by law.
- Right to restriction of processing: request temporary suspension of processing of your data.
- Right to data portability: receive your data in a structured and readable format.
- Right to object: object to the processing of your data for direct marketing purposes.
- Right to withdraw your consent: at any time, without affecting previously performed processing.
To exercise any of these rights, please contact us at aide@clubdesjouets.com, attaching a copy of proof of identity. We commit to responding to your request within 30 days.
If you believe that your rights are not being respected, you have the option to lodge a complaint with the CNIL (French Data Protection Authority): www.cnil.fr
10. Data Security
We implement all appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. Our site uses the HTTPS protocol to encrypt data exchanges between your browser and our servers.
11. Policy Modifications
Clubdesjouets reserves the right to modify this policy at any time to bring it into compliance with legal developments or changes in our practices. The date of the last update will always be indicated at the bottom of this page. We encourage you to consult it regularly.
12. Contact Us
For any questions regarding the protection of your personal data or our use of cookies:
Business Name: ClubdesJouets
Address: 15 rue Voullié, 75015 Paris, France
Email: aide@clubdesjouets.com
Website: www.clubdesjouets.comCustomer service available via email and online chat.
Last updated: April 2026